Return Policy:
We want you to love your purchase! If you are not satisfied, you may return unworn and unwashed items within 14 days of receiving your order for a full refund or exchange.
Return Process:
To initiate a return:
- Contact us at info@onelovemerch.com.ng to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to the address provided in the return authorization email.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 to 10 business days.
Non-Returnable Items:
Certain items, such as personalized or custom-made products, cannot be returned unless they arrive damaged or defective.
Exchanges:
For exchanges, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@onelovemerch.com.ng, and we will arrange for a replacement or refund.
